Frequently Asked Questions
General Questions
Yes! We use imaging software to show you what you are getting. Starting at $250.00, payment is required before receiving images. If you decide to have Loch Ness complete the project, your design fee will be deducted from your final balance.
No, we don’t offer mowing services, but we can refer you to a trusted partner who does!
Yes. In the Spring and Fall for current customers and residents of Innsbrook. Outside jobs are accepted on an individual basis.
No, we don’t perform these services, but we can refer you to a trusted partner who does!
We do offer guarantees on most hardscaping and lighting products, and these vary depending on the manufacturer.
Yes! We need a $250 payment (non-refundable) to hold your spot in our schedule. This will be deducted from your project cost. We require 50% of the project cost no later than three business days before your start date. CC transactions will incur a 3.5% additional fee for your final bill. The remaining 50% balance is due upon our arrival on the day of completion.
We accept credit cards, checks, online pay (you will receive an account), and Venmo.
Hardscaping
It depends on size, materials, and location—but most projects start around $10K for small walls and scale up. We’ll give you an honest estimate upfront.
Yes, we’ve done this dozens of times and know the process well. We’ve worked on many Innsbrook properties and are familiar with the community guidelines!
Yes, certain hardscaping projects can still move forward in the off-season. Let’s talk timeline.
It depends on your goals—stone is more rustic and timeless, while blocks offer flexibility and value. We’ll help you choose what fits best!
That depends on size and complexity, but most builds take 1–3 weeks once materials are in and prep is done. We’ll walk you through the timeline upfront.
Absolutely. Every patio, retaining wall, and stair set is built with proper drainage in mind to prevent long-term issues.
Landscaping
That depends on size and scope—some installations start around $5K, while full-scale transformations can range much higher. We’ll talk budget early and plan accordingly!
Yes! Proper grading and erosion control are core to what we do—and often overlooked by others.
We don’t offer weekly mowing, but we do design with low maintenance in mind and offer seasonal refreshes as needed.
Absolutely. We love using native and adaptive plants that look great and thrive long-term in our region.
Spring and fall are ideal in Missouri’s climate. But we can adjust for summer installs with proper irrigation planning.
Definitely. We can preserve mature trees and integrate them into a refreshed layout or help you decide if something needs to be removed.
Lighting
It depends on your space and design, but most projects begin around $5k. We’ll chat with you about your vision and give you a fair, transparent estimate from the start.
Yes! We offer smart lighting options that are app-controlled and fully programmable.
Not by much. We use low-voltage, energy-efficient fixtures designed to minimize power usage while maximizing effect.
We plan systems with future flexibility in mind, so expanding your setup later is easy and budget-friendly.
Yes—our fixtures and transformers are backed by manufacturer warranties, and our workmanship is guaranteed for two years.
Yes—we install dock and waterfront lighting that’s water-safe, durable, and designed to enhance both safety and ambiance by the water.
Outdoor Living
It varies widely based on scope, features, and materials. Most full installations start at $10K and scale up depending on complexity.
Yes. We specialize in hillside homes and lakefront lots, and we design with drainage and safety in mind.
Absolutely. Patios, fire pits, and thoughtful lighting dramatically improve curb appeal, online reviews, and nightly rates.
Often, yes—and we’ll help you navigate it. We’re experienced with the approval process in communities like Innsbrook and Lake St. Louis.
We’ll provide winterizing tips and recommend covers or materials that handle the seasons with ease.
We use high-end, weather-resistant materials—like stone veneer, granite countertops, and stainless appliances—so your setup looks great and lasts through Missouri weather.